Down and Out in Paris and London

'Get up!' he said. 'Tu t'es bien saoule la gueule, pas vrai? Well, never mind that, the hotel's a man short. You've got to work today.'

  'Why should I work?' I protested. 'This is my day off.'

  'Day off, nothing! The work's got to be done. Get up!'

  I got up and went out, feeling as though my back were broken and my skull filled with hot cinders. I did not think that I could possibly do a day's work. And yet, after only an hour in the basement, I found that I was perfectly well. It seemed that in the heat of those cellars, as in a Turkish bath, one could sweat out almost any quantity of drink. Plongeurs know this, and count on it. The power of swallowing quarts of wine, and then sweating it out before it can do much damage, is one of the compensations of their life.

  XII

  BY FAR MY BEST TIME at the hotel was when I went to help the waiter on the fourth floor. We worked in a small pantry which communicated with the cafeterie by service lifts. It was delightfully cool after the cellars, and the work was chiefly polishing silver and glasses, which is a humane job. Valenti, the waiter, was a decent sort, and treated me almost as an equal when we were alone, though he had to speak roughly when there was anyone else present, for it does not do for a waiter to be friendly with plongeurs. He used sometimes to tip me five francs when he had had a good day. He was a comely youth, aged twenty-four but looking eighteen, and, like most waiters, he carried himself well and knew how to wear his clothes. With his black tailcoat and white tie, fresh face and sleek brown hair, he looked just like an Eton boy; yet he had earned his living since he was twelve, and worked his way up literally from the gutter. Crossing the Italian frontier without a passport, and selling chestnuts from a barrow on the northern boulevards, and being given fifty days' imprisonment in London for working without a permit, and being made love to by a rich old woman in a hotel, who gave him a diamond ring and afterwards accused him of stealing it, were among his experiences. I used to enjoy talking to him, at slack times when we sat smoking down the lift shaft.

  My bad day was when I washed up for the dining-room. I had not to wash the plates, which were done in the kitchen, but only the other crockery, silver, knives and glasses; yet, even so, it meant thirteen hours' work, and I used between thirty and forty dishcloths during the day. The antiquated methods used in France double the work of washing up. Plate-racks are unheard-of, and there are no soap-flakes, only the treacly soft soap, which refuses to lather in the hard Paris water. I worked in a dirty, crowded little den, a pantry and scullery combined, which gave straight on the dining-room. Besides washing up, I had to fetch the waiters' food and serve them at table; most of them were intolerably insolent, and I had to use my fists more than once to get common civility. The person who normally washed up was a woman, and they made her life a misery.

  It was amusing to look round the filthy little scullery and think that only a double door was between us and the dining-room. There sat the customers in all their splendour-spotless table-cloths, bowls of flowers, mirrors and gilt cornices and painted cherubim; and here, just a few feet away, we in our disgusting filth. For it really was disgusting filth. There was no time to sweep the floor till evening, and we slithered about in a compound of soapy water, lettuce-leaves, torn paper and trampled food. A dozen waiters with their coats off, showing their sweaty armpits, sat at the table mixing salads and sticking their thumbs into the cream pots. The room had a dirty mixed smell of food and sweat. Everywhere in the cupboards, behind the piles of crockery, were squalid stores of food that the waiters had stolen. There were only two sinks, and no washing basin, and it was nothing unusual for a waiter to wash his face in the water in which clean crockery was rinsing. But the customers saw nothing of this. There were a coco-nut mat and a mirror outside the dining-room door, and the waiters used to preen themselves up and go in looking the picture of cleanliness.

  It is an instructive sight to see a waiter going into a hotel dining-room. As he passes the door a sudden change comes over him. The set of his shoulders alters; all the dirt and hurry and irritation have dropped off in an instant. He glides over the carpet, with a solemn priest-like air. I remember our assistant maitre d'hotel, a fiery Italian, pausing at the dining-room door to address an apprentice who had broken a bottle of wine. Shaking his fist above his head he yelled (luckily the door was more or less soundproof):

  'Tu me fais chier. Do you call yourself a waiter, you young bastard? You a waiter! You're not fit to scrub floors in the brothel your mother came from. Maquereau!'

  Words failing him, he turned to the door; and as he opened it he farted loudly, a favourite Italian insult.

  Then he entered the dining-room and sailed across it dish in hand, graceful as a swan. Ten seconds later he was bowing reverently to a customer. And you could not help thinking, as you saw him bow and smile, with that benign smile of the trained waiter, that the customer was put to shame by having such an aristocrat to serve him.

  This washing up was a thoroughly odious job-not hard, but boring and silly beyond words. It is dreadful to think that some people spend whole decades at such occupations. The woman whom I replaced was quite sixty years old, and she stood at the sink thirteen hours a day, six days a week, the year round; she was, in addition, horribly bullied by the waiters. She gave out that she had once been an actress-actually, I imagine, a prostitute; most prostitutes end as charwomen. It was strange to see that in spite of her age and her life she still wore a bright blonde wig, and darkened her eyes and painted her face like a girl of twenty. So apparently even a seventy-eight-hour week can leave one with some vitality.

  XIII

  ON MY THIRD DAY at the hotel the chef du personnel, who had generally spoken to me in quite a pleasant tone, called me up and said sharply:

  'Here, you, shave that moustache off at once! Nom de Dieu, who ever heard of a plongeur with a moustache?'

  I began to protest, but he cut me short. 'A plongeur with a moustache-nonsense! Take care I don't see you with it tomorrow.'

  On the way home I asked Boris what this meant. He shrugged his shoulders. 'You must do what he says, mon ami. No one in a hotel wears a moustache, except the cooks. I should have thought you would have noticed it. Reason? There is no reason. It is the custom.'

  I saw that it was an etiquette, like not wearing a white tie with a dinner-jacket, and shaved off my moustache. Afterwards I found out the explanation of the custom, which is this: waiters in good hotels do not wear moustaches, and to show their superiority they decree that plongeurs shall not wear them either; and the cooks wear their moustaches to show their contempt for the waiters.

  This gives some idea of the elaborate caste system existing in a hotel. Our staff, amounting to about a hundred and ten, had their prestige graded as accurately as that of soldiers, and a cook or waiter was as much above a plongeur as a captain above a private. Highest of all came the manager, who could sack anybody, even the cooks. We never saw the patron, and all we knew of him was that his meals had to be prepared more carefully than those of the customers; all the discipline of the hotel depended on the manager. He was a conscientious man, and always on the lookout for slackness, but we were too clever for him. A system of service bells ran through the hotel, and the whole staff used these for signalling to one another. A long ring and a short ring, followed by two more long rings, meant that the manager was coming, and when we heard it we took care to look busy.

  Below the manager came the maitre d'hotel. He did not serve at table, unless to a lord or someone of that kind, but directed the other waiters and helped with the catering. His tips, and his bonus from the champagne companies (it was two francs for each cork he returned to them), came to two hundred francs a day. He was in a position quite apart from the rest of the staff, and took his meals in a private room, with silver on the table and two apprentices in clean white jackets to serve him. A little below the head waiter came the head cook, drawing about five thousand francs a month; he dined in the kitchen, but at a separate table, and one of the apprentice cooks wait
ed on him. Then came the chef du personnel; he drew only fifteen hundred francs a month, but he wore a black coat and did no manual work, and he could sack plongeurs and fine waiters. Then came the other cooks, drawing anything between three thousand and seven hundred and fifty francs a month; then the waiters, making about seventy francs a day in tips, besides a small retaining fee; then the laundresses and sewing-women; then the apprentice waiters, who received no tips, but were paid seven hundred and fifty francs a month; then the plongeurs, also at seven hundred and fifty francs; then the chambermaids, at five or six hundred francs a month; and lastly the cafetiers, at five hundred a month. We of the cafeterie were the very dregs of the hotel, despised and tutoied by everyone.

  There were various others-the office employees, called generally couriers, the storekeeper, the cellarman, some porters and pages, the ice man, the bakers, the night-watchman, the doorkeeper. Different jobs were done by different races. The office employees and the cooks and sewing-women were French, the waiters Italians and Germans (there is hardly such a thing as a French waiter in Paris), the plongeurs of every race in Europe, besides Arabs and negroes. French was the lingua franca, even the Italians speaking it to one another.

  All the departments had their special perquisites. In all Paris hotels it is the custom to sell the broken bread to bakers for eight sous a pound, and the kitchen scraps to pigkeepers for a trifle, and to divide the proceeds of this among the plongeurs. There was much pilfering, too. The waiters all stole food-in fact, I seldom saw a waiter trouble to eat the rations provided for him by the hotel-and the cooks did it on a larger scale in the kitchen, and we in the cafeterie swilled illicit tea and coffee. The cellarman stole brandy. By a rule of the hotel the waiters were not allowed to keep stores of spirits, but had to go to the cellarman for each drink as it was ordered. As the cellarman poured out the drinks he would set aside perhaps a teaspoonful from each glass, and he amassed quantities in this way. He would sell you the stolen brandy for five sous a swig if he thought he could trust you.

  There were thieves among the staff, and if you left money in your coat pockets it was generally taken. The doorkeeper, who paid our wages and searched us for stolen food, was the greatest thief in the hotel. Out of my five hundred francs a month, this man actually managed to cheat me of a hundred and fourteen francs in six weeks. I had asked to be paid daily, so the doorkeeper paid me sixteen francs each evening, and, by not paying for Sundays (for which of course payment was due), pocketed sixty-four francs. Also, I sometimes worked on a Sunday, for which, though I did not know it, I was entitled to an extra twenty-five francs. The doorkeeper never paid this either, and so made away with another seventy-five francs. I only realised during my last week that I was being cheated, and, as I could prove nothing, only twenty-five francs were refunded. The doorkeeper played similar tricks on any employee who was fool enough to be taken in. He called himself a Greek, but in reality he was an Armenian. After knowing him I saw the force of the proverb 'Trust a snake before a Jew and a Jew before a Greek, but don't trust an Armenian.'

  There were queer characters among the waiters. One was a gentleman-a youth who had been educated at a university, and had had a well-paid job in a business office. He had caught a venereal disease, lost his job, drifted, and now considered himself lucky to be a waiter. Many of the waiters had slipped into France without passports, and one or two of them were spies-it is a common profession for a spy to adopt. One day there was a fearful row in the waiters' dining-room between Morandi, a dangerous-looking man with eyes set too far apart, and another Italian. It appeared that Morandi had taken the other man's mistress. The other man, a weakling and obviously frightened of Morandi, was threatening vaguely.

  Morandi jeered at him. 'Well, what are you going to do about it? I've slept with your girl, slept with her three times. It was fine. What can you do, eh?'

  'I can denounce you to the secret police. You are an Italian spy.'

  Morandi did not deny it. He simply produced a razor from his tail pocket and made two swift strokes in the air, as though slashing a man's cheeks open. Whereat the other waiter took it back.

  The queerest type I ever saw in the hotel was an 'extra'. He had been engaged at twenty-five francs for the day to replace the Magyar, who was ill. He was a Serbian, a thickset nimble fellow of about twenty-five, speaking six languages, including English. He seemed to know all about hotel work, and up till midday he worked like a slave. Then, as soon as it had struck twelve, he turned sulky, shirked his work, stole wine, and finally crowned all by loafing about openly with a pipe in his mouth. Smoking, of course, was forbidden under severe penalties. The manager himself heard of it and came down to interview the Serbian, fuming with rage.

  'What the devil do you mean by smoking here?' he cried.

  'What the devil do you mean by having a face like that?' answered the Serbian, calmly.

  I cannot convey the blasphemy of such a remark. The head cook, if a plongeur had spoken to him like that, would have thrown a saucepan of hot soup in his face. The manager said instantly, 'You're sacked!' and at two o'clock the Serbian was given his twenty-five francs and duly sacked. Before he went out Boris asked him in Russian what game he was playing. He said the Serbian answered:

  'Look here, mon vieux, they've got to pay me a day's wages if I work up to midday, haven't they? That's the law. And where's the sense of working after I get my wages? So I'll tell you what I do. I go to a hotel and get a job as an extra, and up to midday I work hard. Then, the moment it's struck twelve, I start raising such hell that they've no choice but to sack me. Neat, eh? Most days I'm sacked by half-past twelve; today it was two o'clock; but I don't care, I've saved four hours' work. The only trouble is, one can't do it at the same hotel twice.'

  It appeared that he had played this game at half the hotels and restaurants in Paris. It is probably quite an easy game to play during the summer, though the hotels protect themselves against it as well as they can by means of a black list.

  XIV

  IN A FEW DAYS I had grasped the main principles on which the hotel was run. The thing that would astonish anyone coming for the first time into the service quarters of a hotel would be the fearful noise and disorder during the rush hours. It is something so different from the steady work in a shop or a factory that it looks at first sight like mere bad management. But it is really quite unavoidable, and for this reason. Hotel work is not particularly hard, but by its nature it comes in rushes and cannot be economised. You cannot, for instance, grill a steak two hours before it is wanted; you have to wait till the last moment, by which time a mass of other work has accumulated, and then do it all together, in frantic haste. The result is that at mealtimes everyone is doing two men's work, which is impossible without noise and quarrelling. Indeed the quarrels are a necessary part of the process, for the pace would never be kept up if everyone did not accuse everyone else of idling. It was for this reason that during the rush hours the whole staff raged and cursed like demons. At those times there was scarcely a verb in the hotel except foutre. A girl in the bakery, aged sixteen, used oaths that would have defeated a cabman. (Did not Hamlet say 'cursing like a scullion'? No doubt Shakespeare had watched scullions at work.) But we were not losing our heads and wasting time; we were just stimulating one another for the effort of packing four hours' work into two hours.

  What keeps a hotel going is the fact that the employees take a genuine pride in their work, beastly and silly though it is. If a man idles, the others soon find him out, and conspire against him to get him sacked. Cooks, waiters and plongeurs differ greatly in outlook, but they are all alike in being proud of their efficiency.

  Undoubtedly the most workmanlike class, and the least servile, are the cooks. They do not earn quite so much as waiters, but their prestige is higher and their employment steadier. The cook does not look upon himself as a servant, but as a skilled workman; he is generally called 'un ouvrier', which a waiter never is. He knows his power-knows that he alone makes or ma
rs a restaurant, and that if he is five minutes late everything is out of gear. He despises the whole non-cooking staff, and makes it a point of honour to insult everyone below the head waiter. And he takes a genuine artistic pride in his work, which demands very great skill. It is not the cooking that is so difficult, but the doing everything to time. Between breakfast and luncheon the head cook at the Hotel X. would receive orders for several hundred dishes, all to be served at different times; he cooked few of them himself, but he gave instructions about all of them and inspected them before they were sent up. His memory was wonderful. The vouchers were pinned on a board, but the head cook seldom looked at them; everything was stored in his mind, and exactly to the minute, as each dish fell due, he would call out, 'Faites marcher une cotelette de veau' (or whatever it was) unfailingly. He was an insufferable bully, but he was also an artist. It is for their punctuality, and not for any superiority in technique, that men cooks are preferred to women.

  The waiter's outlook is quite different. He too is proud in a way of his skill, but his skill is chiefly in being servile. His work gives him the mentality, not of a workman, but of a snob. He lives perpetually in sight of rich people, stands at their tables, listens to their conversation, sucks up to them with smiles and discreet little jokes. He has the pleasure of spending money by proxy. Moreover, there is always the chance that he may become rich himself, for, though most waiters die poor, they have long runs of luck occasionally. At some cafes on the Grand Boulevard there is so much money to be made that the waiters actually pay the patron for their employment. The result is that between constantly seeing money, and hoping to get it, the waiter comes to identify himself to some extent with his employers. He will take pains to serve a meal in style, because he feels that he is participating in the meal himself.

  I remember Valenti telling me of some banquet at Nice at which he had once served, and of how it cost two hundred thousand francs and was talked of for months afterwards. 'It was splendid, mon p'tit, mais magnifique! Jesus Christ! The champagne, the silver, the orchids-I have never seen anything like them, and I have seen some things. Ah, it was glorious!'