The Eleventh Day

  Death came slowly at Windows on the World. The story told by the cell phones showed that customers and staff hurried down a floor, to the 106th, to wait for help. Assistant general manager Christine Olender, who phoned downstairs for advice, was told to phone back in a couple of minutes. To help with the smoke, it was suggested, those trapped should hold wet towels to their faces—difficult, for the water supply had been severed. They got some water from the flower vases, a waiter told his wife.

  “The situation is rapidly getting worse,” Olender reported. “What are we going to do for air?” Stuart Lee, vice president of a software company, got off an email to his home office. “A debate is going on,” he wrote, “as to whether we should break a window. Consensus is no for the time being.” Then they did break the glass, and people flocked to the window openings.

  Every person still alive on those upper floors, some thirteen hundred feet above the ground, was facing either intense heat or dense smoke rising from below. Some pinned their hopes of survival on the one way out they imagined open to them—the roof.

  “Get everybody to the roof,” former firefighter Bernie Heeran had told his son Charles, a trader for Cantor Fitzgerald, when he phoned for advice. “Go up. Don’t try to go down.” A colleague, Martin Wortley, told his brother he hoped to escape by helicopter. People had been taken to safety from the roof in the past. On September 11, two police helicopter pilots arrived over the North Tower within minutes—only to realize that any rescue attempt would be jeopardized by the billowing, impenetrable smoke.

  Regulations in force at the Trade Center in 2001, moreover, made it impossible even to reach the roof. The way was blocked by three sets of doors, two that could be opened only by authorized personnel with a swipe card, a third operable at normal times only by remote control by security officers far below. The system did not work on 9/11, for vital wires had been cut when the plane hit the tower. Those hoping to escape knew nothing of this.

  Early on, one of the helicopter pilots sent a brief message. “Be advised,” he radioed, “that we do have people confirmed falling out of the building at this time.” In the lobby, a firefighter told filmmaker Naudet simply, “We got jumpers.”

  VIEWERS AROUND THE WORLD were by now watching events live on television. At the time, however, few in the United States saw the men and women of the Trade Center as they jumped to certain death. Most American editors ruled the pictures too shocking to be shown.

  The jumping had begun almost at once. Alan Reiss, of the Port Authority, would remember seeing people falling from high windows within two minutes. Naudet thought “five, ten minutes” passed before he and those around him heard what sounded like explosions—the sound the bodies made as they struck the ground. “They disintegrated. Right in front of us, outside the lobby windows. There was completely nothing left of them. With each loud boom, every firefighter would shudder.”

  In the heat of an inferno, driven by unthinkable pain, jumping may for many have been more reflexive action than choice. For those with time to think, the choice between incineration and a leap into thin air may not have been difficult.

  Firefighters had never seen anything on this scale, the sheer number of human beings falling, a man clutching a briefcase, another ripping off his burning shirt as he jumped, a woman holding down her skirt in a last attempt at modesty. Some fell in pairs holding hands, others in groups, three or four at a time. Some appeared to line up to jump, like paratroopers.

  At least one jump seemed involuntary. Gazing through a long lens, photographer Richard Smiouskas was watching five or six people huddled together in a narrow window when one figure suddenly fell forward and away. It looked as though he had been shoved.

  “As the debris got closer to the ground,” firefighter Kevin McCabe said, “you started seeing arms and legs. You couldn’t believe what you were watching … [then] it was like cannon balls hitting the ground. Boom. I remember one person actually hitting a piece of structural steel over a glass canopy … I remember turning my face away … you’d just hear the pounding … tremendously loud, like taking a bag of concrete and throwing it into a closed courtyard. A loud echo … Boom. Boom …”

  To Derek Brogan, McCabe’s companion, it “looked like it was raining bodies.” The bodies spelled danger. “We started to get hit,” said Lieutenant Steve Turilli. “You would get hit by an arm or a leg and it felt like a metal pole was hitting you. It was like a war zone.”

  Cascading humanity.

  JUST FORTY-NINE MINUTES had passed since the hijacking aboard Flight 11 had begun, seventeen since the great airplane roared over Manhattan to bring mayhem and murder to the North Tower. Now, in the sky high above the carnage, a police helicopter pilot spotted something astounding. “Christ!” he shouted into the microphone. “There’s a second plane crashing …”

  THREE

  “WE HAVE SOME PLANES.”

  More than three quarters of an hour earlier, as air traffic controller Pete Zalewski tried to get a response from the hijacked Flight 11, he had suddenly heard an unfamiliar voice on the frequency—a man’s voice, with an Arabic accent. Zalewski had trouble making out the words, but moments later a second, clearer transmission persuaded him and colleagues that a hijack was under way. The hijacker, they would conclude, had been trying to address the passengers and—unfamiliar with the equipment—inadvertently transmitted to ground control instead.

  A quality assurance specialist then pulled the tape, listened very carefully, and figured out what the Arabic voice had said on the initial, indistinct transmission. “We have some planes. Just stay quiet and you’ll be okay. We are returning to the airport.”

  This was a giveaway that—had the U.S. military been able to intervene in time—could have wrecked the operation. The hijackers had seized not two but four airplanes. What remained unknown, until even later, was that there may have been plans to seize even more.

  AS AMERICA’S FLIGHT 11 had been boarding, United Airlines Flight 175—also departing from Boston—had been readying for takeoff. Copilot Michael Horrocks, a former Marine, called his wife about then, joking that he was flying that day with “some guy with a funny Italian name.” Flight 175’s captain was Victor Saracini, a veteran like Flight 11’s Ogonowski. The team of flight attendants included Kathrryn Laborie and Alfred Marchand—a former police officer—in First Class; Robert Fangman in Business; and Amy King and Michael Tarrou—a couple thinking of getting married—in Coach.

  Their fifty-six passengers were the usual mix: a computer expert, a scout for the Los Angeles Kings hockey team, a commercials producer, a senior marketer for a software company, a systems consultant for the Defense Department. There were also foreigners: three Germans, an Israeli, a British man, and an Irish woman—and five young Arabs, three Saudis and two Emiratis. All the Arabs had booked seats in First or Business Class.

  As they had in the case of Flight 11, ground staff were to recall odd details about the passengers from the Middle East. Two Arabs bungled the boarding process—one of them boarded using his companion’s boarding card, and a new one had to be printed. One man asked twice in poor English if he could purchase a ticket, when he already had one. Two waiting passengers, possibly the same man and a companion, behaved strangely at the gate ticket counter. They stood in line, only to walk away on reaching the counter, line up again, and walk away again. In all, they went through the process three times. They seemed nervous, “looked down at the ground as if they were attempting to avoid eye contact.” Nevertheless, they both eventually boarded successfully.

  Captain Saracini took United Flight 175 into the air before 8:15 and climbed steadily to 31,000 feet. Twenty-three minutes into the flight, a controller looking for the missing Flight 11 asked him and his copilot to see if they could spot it. They did, and were told to stay out of its way. Three minutes later, as 175 entered New York airspace, Saracini came on the air to report to controller Dave Bottiglia:

  SARACINI: We figured we’d wait to go to you[r] Center
. Ah, we heard a suspicious transmission on our departure out of Boston, ah … sound[ed] like someone keyed the mike and, ah, said, ah, “Everyone, stay in your seats.”

  BOTTIGLIA: Oh, okay. I’ll pass that along …

  Saracini had probably decided to wait a while before reporting the suspect transmission from Flight 11 because—surmising that it indicated a hijack—he wanted to avoid being overheard. United passengers using headsets could listen in on the cockpit chatter simply by listening to Channel 9—it was a form of entertainment. It is possible that on Saracini’s plane, unbeknownst to him, some of those listening in were the men planning to hijack the aircraft.

  Whether or not they overheard the cockpit chatter, hijackers struck Flight 175 within five minutes of the captain’s report about the sinister transmission. At 8:47 the transponder code—the signal that identifies an aircraft—changed twice in the space of a minute. Four minutes later, when ground control asked the pilots to readjust the transponder, there was no response. In the same minute, the airplane deviated from its assigned altitude, climbed, and then—near Allentown, Pennsylvania—began a turn to the southeast. Pilots Saracini and Horrocks were silent now.

  Others on board found a way to communicate. Five minutes after the change of course, the phone rang at Starfix, a United facility in California assigned to handle crew calls about minor maintenance problems. The mechanic who took the call, Marc Policastro, found himself talking to a male flight attendant aboard Flight 175, probably Robert Fangman. He said the flight had been hijacked, the pilots killed.

  On another phone, a passenger named Peter Hanson got through to his parents’ home in Connecticut. He described the hijack, speaking in low tones as his father made notes. “I think they’ve taken over the cockpit,” Hanson said. “An attendant has been stabbed. Someone else up front may have been killed. The plane is making strange moves.”

  On the ground at New York Center, the silence from 175 by now had controller Dave Bottiglia thoroughly alarmed. He alerted an air traffic manager, Mike McCormick. The turn Flight 175 had been making became a U-turn, until the plane was pointed directly at New York City. “We might,” Bottiglia heard McCormick say, “have multiple hijacks.”

  At 8:58, another phone began ringing. Passenger Brian Sweeney, the Defense Department consultant on the plane, was trying to reach his wife, Julie, in Massachusetts. She was a teacher, already at school, so he left a voice message. “Hey Jules, it’s Brian. I’m on a plane and it’s hijacked, and it doesn’t look good. I just wanted to let you know that I love you, and I hope to see you again. If I don’t, please have fun in life. Please be happy. Please live your life. That’s an order.”

  Sweeney, a former Navy lieutenant who had taught at the Top Gun Fighter Weapons School, did get through to his mother, Louise—with a very different sort of message. He and other passengers, he said, were thinking of storming the cockpit. “I might have to hang up quickly, we’re going to try to do something about this.”

  Peter Hanson, meanwhile, managed another call to tell his father, who again made notes: “It’s getting bad, Dad … They seem to have knives and Mace. They said they have a bomb. It’s getting very bad on the plane. Passengers are throwing up … The plane is making jerky movements … I think we are going down … Don’t worry, Dad. If it happens, it’ll be very fast.”

  Hanson Sr. had heard a woman’s scream in the background. His son said, “My God! My God! …” Then the call ended.

  It was 9:02. Ground controllers north of New York were gradually catching up with the reality. Boston Center told New England Region that the tape of the Flight 11 hijacker showed that he had spoken of “planes, as in plural.” Also: “It sounds like—we’re talking to New York—that there’s another one aimed at the World Trade Center.”

  Even as they talked, controllers at New York Center were watching the radar blip that was Flight 175. “He’s not going to land,” one man exclaimed, leaping to his feet. “He’s going in …”

  THE BOEING 767 roared in from New Jersey, looking for a moment as though it might collide with the Statue of Liberty. It rocked from side to side, then the nose pointed down. Fire marshal Steven Mosiello, already at the Trade Center, heard rather than saw it as it came ever “closer … louder and louder.” The Irish Times’s America correspondent, Conor O’Clery, watching the scene at the Trade Center through binoculars, saw the plane “skim” across the Hudson River.

  On the 81st floor of the South Tower, Fuji Bank official Stanley Praimnath was at his desk, talking on the phone. Praimnath would recall how, in mid-sentence, for no apparent reason, “I just raised my head and looked to the Statue of Liberty. And what I see is a big plane coming towards me … I am looking at an airplane coming, eye level, eye contact, toward me—giant gray airplane … with a red stripe … I am still seeing the letter U on its tail, and the plane is bearing down on me. I dropped the phone and I screamed and I dove under my desk.”

  Three floors up, on the 84th, Brian Clark of Euro Brokers had been consoling a woman colleague distraught at the sight of people jumping from the North Tower. He escorted her to the door of the ladies’ room, on the far side of the building, when: “Whomf! It wasn’t a huge explosion. It was something muffled, no flames, no smoke, but the room fell apart … For seven to ten seconds there was this enormous sway in the building … I thought it was over.”

  It was 9:03. United Flight 175 had struck the South Tower between the 77th and 85th floors, at an angle. Clark’s chivalrous action in helping a distressed colleague had saved his own life. It had taken him to the side of the building furthest from the point of impact. Praimnath found himself, still under his desk, covered in debris, peering out at what looked like part of the airplane’s wing. He began shouting for help and was soon extricated by Clark, who had headed down a passable stairwell. The two were to make the long descent to the ground and safety.

  Many others who had been working in their part of the tower had died instantly. Those who survived the initial impact and headed up, rather than down, would not survive.

  Fifty minutes had elapsed since the terror began.

  For those fighting for their lives in the towers, those rushing to the rescue, those charged with orchestrating the air traffic still in the sky, and those responsible for the defense of the United States, all was now confusion and chaos—against a drumbeat of breaking news, the biggest, most stunning news in the lifetimes of almost everyone it reached.

  FOUR

  CNN HAD THE BREAK. ON THE HEELS OF A REPORT ABOUT MATERNITY wear, Carol Lin cut into a commercial within two minutes of the first strike.

  “This just in. You are looking at obviously a very disturbing live shot … We have unconfirmed reports this morning that a plane has crashed into one of the towers of the World Trade Center … Clearly something relatively devastating happening this morning there on the south end of the island of Manhattan.”

  On Good Morning America, ABC’s Diane Sawyer and Charles Gibson had been smiling through a serving of breakfast-time fluff. Then, four minutes after CNN, they launched into nonstop blanket coverage. Like all the other networks, ABC was confronting a major national story armed with a minimum of facts.

  “Was it in any sense deliberate?” asked Sawyer, now serious-faced. “Was it an accident? … We simply don’t know.” Behind the cameras, assuming pilot error, one ABC staffer made a reference he was to regret —to “stupidity.” On the radio, someone said the pilot must have been drunk.

  The early news flashes triggered differing reactions at the highest levels of government. At the National Security Agency outside Washington, where America spies on worldwide phone and email communications, director Michael Hayden glanced at CNN’s live shots of the burning North Tower. He thought, “Big fire for a small plane,” and went back to his meeting.

  Breakfasting with a friend at the St. Regis Hotel, CIA director George Tenet responded very differently. His instant reaction, he would recall, was that this was a terrorist attack. “It
was obvious that I had to leave immediately.… I climbed back into my car and, with lights flashing, began racing back to headquarters.”

  Earlier that morning, at a meeting at the Pentagon, Defense Secretary Donald Rumsfeld had made a prediction. In the coming months, he said, there would be an event “sufficiently shocking that it would remind people again how important it is to have a strong, healthy Defense Department.” He has not said what he thought when passed a note with news of the crash at the Trade Center, but he left for his office.

  Richard Clarke, the long-serving national coordinator for security and counterterrorism, assumed the worst, summoned senior security officials to a videoconference, and headed for the White House.

  Vice President Dick Cheney and National Security Adviser Condoleezza Rice were already at the White House. Rice merely thought, “What an odd accident!” Cheney, told of the crash while going over speeches with an aide, began watching the TV coverage.

  The President, George W. Bush, was absent from the capital and would be all day, a circumstance that was to do his image no good in the hours that followed. When the first plane hit, he was in Sarasota, Florida, on his way to visit an elementary school—part of a drive for child literacy. White House photographer Eric Draper was in a limousine with press secretary Ari Fleischer and Mike Morell, a senior CIA official, when Fleischer’s cell phone rang.