Nickel and Dimed: On (Not) Getting by in America

  The break room summarizes the whole situation: there is none, because there are no breaks at Jerry’s. For six to eight hours in a row, you never sit except to pee. Actually, there are three folding chairs at a table immediately adjacent to the bathroom, but hardly anyone ever sits in this, the very rectum of the gastroarchitectural system. Rather, the function of the peri-toilet area is to house the ashtrays in which servers and dishwashers leave their cigarettes burning at all times, like votive candles, so they don’t have to waste time lighting up again when they dash back here for a puff. Almost everyone smokes as if their pulmonary well-being depended on it—the multinational mélange of cooks; the dishwashers, who are all Czechs here; the servers, who are American natives—creating an atmosphere in which oxygen is only an occasional pollutant. My first morning at Jerry’s, when the hypoglycemic shakes set in, I complain to one of my fellow servers that I don’t understand how she can go so long without food. “Well, I don’t understand how you can go so long without a cigarette,” she responds in a tone of reproach. Because work is what you do for others; smoking is what you do for yourself. I don’t know why the antismoking crusaders have never grasped the element of defiant self-nurturance that makes the habit so endearing to its victims—as if, in the American workplace, the only thing people have to call their own is the tumors they are nourishing and the spare moments they devote to feeding them.

  Now, the Industrial Revolution is not an easy transition, especially, in my experience, when you have to zip through it in just a couple of days. I have gone from craft work straight into the factory, from the air-conditioned morgue of the Hearthside directly into the flames. Customers arrive in human waves, sometimes disgorged fifty at a time from their tour buses, peckish and whiny. Instead of two “girls” on the floor at once, there can be as many as six of us running around in our brilliant pink-and-orange Hawaiian shirts. Conversations, either with customers or with fellow employees, seldom last more than twenty seconds at a time. On my first day, in fact, I am hurt by my sister servers’ coldness. My mentor for the day is a supremely competent, emotionally uninflected twenty-three-year-old, and the others, who gossip a little among themselves about the real reason someone is out sick today and the size of the bail bond someone else has had to pay, ignore me completely. On my second day, I find out why. “Well, it’s good to see you again,” one of them says in greeting. “Hardly anyone comes back after the first day.” I feel powerfully vindicated—a survivor—but it would take a long time, probably months, before I could hope to be accepted into this sorority.

  I start out with the beautiful, heroic idea of handling the two jobs at once, and for two days I almost do it: working the breakfast/lunch shift at Jerry’s from 8:00 till 2:00, arriving at the Hearthside a few minutes late, at 2:10, and attempting to hold out until 10:00. In the few minutes I have between jobs, I pick up a spicy chicken sandwich at the Wendy’s drive-through window, gobble it down in the car, and change from khaki slacks to black, from Hawaiian to rust-colored polo. There is a problem, though. When, during the 3:00–4:00 o’clock dead time, I finally sit down to wrap silver, my flesh seems to bond to the seat. I try to refuel with a purloined cup of clam chowder, as I’ve seen Gail and Joan do dozens of time, but Stu catches me and hisses “No eating!” although there’s not a customer around to be offended by the sight of food making contact with a server’s lips. So I tell Gail I’m going to quit, and she hugs me and says she might just follow me to Jerry’s herself.

  But the chances of this are minuscule. She has left the flophouse and her annoying roommate and is back to living in her truck. But, guess what, she reports to me excitedly later that evening, Phillip has given her permission to park overnight in the hotel parking lot, as long as she keeps out of sight, and the parking lot should be totally safe since it’s patrolled by a hotel security guard! With the Hearthside offering benefits like that, how could anyone think of leaving? This must be Phillip’s theory, anyway. He accepts my resignation with a shrug, his main concern being that I return my two polo shirts and aprons.

  Gail would have triumphed at Jerry’s, I’m sure, but for me it’s a crash course in exhaustion management. Years ago, the kindly fry cook who trained me to waitress at a Los Angeles truck stop used to say: Never make an unnecessary trip; if you don’t have to walk fast, walk slow; if you don’t have to walk, stand. But at Jerry’s the effort of distinguishing necessary from unnecessary and urgent from whenever would itself be too much of an energy drain. The only thing to do is to treat each shift as a one-time-only emergency: you’ve got fifty starving people out there, lying scattered on the battlefield, so get out there and feed them! Forget that you will have to do this again tomorrow, forget that you will have to be alert enough to dodge the drunks on the drive home tonight—just burn, burn, burn! Ideally, at some point you enter what servers call a “rhythm” and psychologists term a “flow state,” where signals pass from the sense organs directly to the muscles, bypassing the cerebral cortex, and a Zen-like emptiness sets in. I’m on a 2:00–10:00 P.M. shift now, and a male server from the morning shift tells me about the time he “pulled a triple”—three shifts in a row, all the way around the clock—and then got off and had a drink and met this girl, and maybe he shouldn’t tell me this, but they had sex right then and there and it was like beautiful.

  But there’s another capacity of the neuromuscular system, which is pain. I start tossing back drugstore-brand ibuprofens as if they were vitamin C, four before each shift, because an old mouse-related repetitive-stress injury in my upper back has come back to full-spasm strength, thanks to the tray carrying. In my ordinary life, this level of disability might justify a day of ice packs and stretching. Here I comfort myself with the Aleve commercial where the cute blue-collar guy asks: If you quit after working four hours, what would your boss say? And the not-so-cute blue-collar guy, who’s lugging a metal beam on his back, answers: He’d fire me, that’s what. But fortunately, the commercial tells us, we workers can exert the same kind of authority over our painkillers that our bosses exert over us. If Tylenol doesn’t want to work for more than four hours, you just fire its ass and switch to Aleve.

  True, I take occasional breaks from this life, going home now and then to catch up on e-mail and for conjugal visits (though I am careful to “pay” for everything I eat here, at $5 for a dinner, which I put in a jar), seeing The Truman Show with friends and letting them buy my ticket. And I still have those what-am-I-doing-here moments at work, when I get so homesick for the printed word that I obsessively reread the six-page menu. But as the days go by, my old life is beginning to look exceedingly strange. The e-mails and phone messages addressed to my former self come from a distant race of people with exotic concerns and far too much time on their hands. The neighborly market I used to cruise for produce now looks forbiddingly like a Manhattan yuppie emporium. And when I sit down one morning in my real home to pay bills from my past life, I am dazzled by the two-and three-figure sums owed to outfits like Club Body Tech and Amazon.com.

  Management at Jerry’s is generally calmer and more “professional” than at the Hearthside, with two exceptions. One is Joy, a plump, blowsy woman in her early thirties who once kindly devoted several minutes of her time to instructing me in the correct one-handed method of tray carrying but whose moods change disconcertingly from shift to shift and even within one. The other is B.J., aka B.J. the Bitch, whose contribution is to stand by the kitchen counter and yell, “Nita, your order’s up, move it!” or “Barbara, didn’t you see you’ve got another table out there? Come on, girl!” Among other things, she is hated for having replaced the whipped cream squirt cans with big plastic whipped-cream-filled baggies that have to be squeezed with both hands—because, reportedly, she saw or thought she saw employees trying to inhale the propellant gas from the squirt cans, in the hope that it might be nitrous oxide. On my third night, she pulls me aside abruptly and brings her face so close that it looks like she’s planning to butt me with her forehead. B
ut instead of saying “You’re fired,” she says, “You’re doing fine.” The only trouble is I’m spending time chatting with customers: “That’s how they’re getting you.” Furthermore I am letting them “run me,” which means harassment by sequential demands: you bring the catsup and they decide they want extra Thousand Island; you bring that and they announce they now need a side of fries, and so on into distraction. Finally she tells me not to take her wrong. She tries to say things in a nice way, but “you get into a mode, you know, because everything has to move so fast.”4

  I mumble thanks for the advice, feeling like I’ve just been stripped naked by the crazed enforcer of some ancient sumptuary law: No chatting for you, girl. No fancy service ethic allowed for the serfs. Chatting with customers is for the good-looking young college-educated servers in the downtown carpaccio and ceviche joints, the kids who can make $70–$100 a night. What had I been thinking? My job is to move orders from tables to kitchen and then trays from kitchen to tables. Customers are in fact the major obstacle to the smooth transformation of information into food and food into money—they are, in short, the enemy. And the painful thing is that I’m beginning to see it this way myself. There are the traditional asshole types—frat boys who down multiple Buds and then make a fuss because the steaks are so emaciated and the fries so sparse—as well as the variously impaired—due to age, diabetes, or literacy issues—who require patient nutritional counseling. The worst, for some reason, are the Visible Christians—like the ten-person table, all jolly and sanctified after Sunday night service, who run me mercilessly and then leave me $1 on a $92 bill. Or the guy with the crucifixion T-shirt (SOMEONE TO LOOK UP TO) who complains that his baked potato is too hard and his iced tea too icy (I cheerfully fix both) and leaves no tip at all. As a general rule, people wearing crosses or WWJD? (“What Would Jesus Do?”) buttons look at us disapprovingly no matter what we do, as if they were confusing waitressing with Mary Magdalene’s original profession.

  I make friends, over time, with the other “girls” who work my shift: Nita, the tattooed twenty-something who taunts us by going around saying brightly, “Have we started making money yet?” Ellen, whose teenage son cooks on the graveyard shift and who once managed a restaurant in Massachusetts but won’t try out for management here because she prefers being a “common worker” and not “ordering people around.” Easygoing fiftyish Lucy, with the raucous laugh, who limps toward the end of the shift because of something that has gone wrong with her leg, the exact nature of which cannot be determined without health insurance. We talk about the usual girl things—men, children, and the sinister allure of Jerry’s chocolate peanut-butter cream pie—though no one, I notice, ever brings up anything potentially expensive, like shopping or movies. As at the Hearthside, the only recreation ever referred to is partying, which requires little more than some beer, a joint, and a few close friends. Still, no one is homeless, or cops to it anyway, thanks usually to a working husband or boyfriend. All in all, we form a reliable mutual-support group: if one of us is feeling sick or overwhelmed, another one will “bev” a table or even carry trays for her. If one of us is off sneaking a cigarette or a pee, the others will do their best to conceal her absence from the enforcers of corporate rationality.5

  But my saving human connection—my oxytocin receptor, as it were—is George, the nineteen-year-old Czech dishwasher who has been in this country exactly one week. We get talking when he asks me, tortuously, how much cigarettes cost at Jerry’s. I do my best to explain that they cost over a dollar more here than at a regular store and suggest that he just take one from the half-filled packs that are always lying around on the break table. But that would be unthinkable. Except for the one tiny earring signaling his allegiance to some vaguely alternative point of view, George is a perfect straight arrow—crew-cut, hardworking, and hungry for eye contact. “Czech Republic,” I ask, “or Slovakia?” and he seems delighted that I know the difference. “Vaclav Havel,” I try, “Velvet Revolution, Frank Zappa?” “Yes, yes, 1989,” he says, and I realize that for him this is already history.

  My project is to teach George English. “How are you today, George?” I say at the start of each shift. “I am good, and how are you today, Barbara?” I learn that he is not paid by Jerry’s but by the “agent” who shipped him over—$5 an hour, with the agent getting the dollar or so difference between that and what Jerry’s pays dishwashers. I learn also that he shares an apartment with a crowd of other Czech “dishers,” as he calls them, and that he cannot sleep until one of them goes off for his shift, leaving a vacant bed. We are having one of our ESL sessions late one afternoon when B.J. catches us at it and orders “Joseph” to take up the rubber mats on the floor near the dishwashing sinks and mop underneath. “I thought your name was George,” I say loud enough for B.J. to hear as she strides off back to the counter. Is she embarrassed? Maybe a little, because she greets me back at the counter with “George, Joseph—there are so many of them!” I say nothing, neither nodding nor smiling, and for this I am punished later, when I think I am ready to go and she announces that I need to roll fifty more sets of silverware, and isn’t it time I mixed up a fresh four-gallon batch of blue-cheese dressing? May you grow old in this place, B.J., is the curse I beam out at her when I am finally permitted to leave. May the syrup spills glue your feet to the floor.

  I make the decision to move closer to Key West. First, because of the drive. Second and third, also because of the drive: gas is eating up $4–$5 a day, and although Jerry’s is as high-volume as you can get, the tips average only 10 percent, and not just for a newbie like me. Between the base pay of $2.15 an hour and the obligation to share tips with the busboys and dishwashers, we’re averaging only about $7.50 an hour. Then there is the $30 I had to spend on the regulation tan slacks worn by Jerry’s servers—a setback it could take weeks to absorb. (I had combed the town’s two downscale department stores hoping for something cheaper but decided in the end that these marked-down Dockers, originally $49, were more likely to survive a daily washing.) Of my fellow servers, everyone who lacks a working husband or boyfriend seems to have a second job: Nita does something at a computer eight hours a day; another welds. Without the forty-five-minute commute, I can picture myself working two jobs and still having the time to shower between them.

  So I take the $500 deposit I have coming from my landlord, the $400 I have earned toward the next month’s rent, plus the $200 reserved for emergencies, and use the $1,100 to pay the rent and deposit on trailer number 46 in the Overseas Trailer Park, a mile from the cluster of budget hotels that constitute Key West’s version of an industrial park. Number 46 is about eight feet in width and shaped like a barbell inside, with a narrow region—because of the sink and the stove—separating the bedroom from what might optimistically be called the “living” area, with its two-person table and half-sized couch. The bathroom is so small my knees rub against the shower stall when I sit on the toilet, and you can’t just leap out of the bed, you have to climb down to the foot of it in order to find a patch of floor space to stand on. Outside, I am within a few yards of a liquor store, a bar that advertises “free beer tomorrow,” a convenience store, and a Burger King—but no supermarket or, alas, Laundromat. By reputation, the Overseas park is a nest of crime and crack, and I am hoping at least for some vibrant multicultural street life. But desolation rules night and day, except for a thin stream of pedestrians heading for their jobs at the Sheraton or the 7-Eleven. There are not exactly people here but what amounts to canned labor, being preserved between shifts from the heat.

  In line with my reduced living conditions, a new form of ugliness arises at Jerry’s. First we are confronted—via an announcement on the computers through which we input orders—with the new rule that the hotel bar, the Driftwood, is henceforth off-limits to restaurant employees. The culprit, I learn through the grapevine, is the ultraefficient twenty-three-year-old who trained me—another trailer home dweller and a mother of three. Something had set her off
one morning, so she slipped out for a nip and returned to the floor impaired. The restriction mostly hurts Ellen, whose habit it is to free her hair from its rubber band and drop by the Driftwood for a couple of Zins before heading home at the end of her shift, but all of us feel the chill. Then the next day, when I go for straws, I find the dry-storage room locked. It’s never been locked before; we go in and out of it all day—for napkins, jelly containers, Styrofoam cups for takeout. Vic, the portly assistant manager who opens it for me, explains that he caught one of the dishwashers attempting to steal something and, unfortunately, the miscreant will be with us until a replacement can be found—hence the locked door. I neglect to ask what he had been trying to steal but Vic tells me who he is—the kid with the buzz cut and the earring, you know, he’s back there right now.

  I wish I could say I rushed back and confronted George to get his side of the story. I wish I could say I stood up to Vic and insisted that George be given a translator and allowed to defend himself or announced that I’d find a lawyer who’d handle the case pro bono. At the very least I should have testified as to the kid’s honesty. The mystery to me is that there’s not much worth stealing in the dry-storage room, at least not in any fenceable quantity: “Is Gyorgi here, and am having 200—maybe 250—catsup packets. What do you say?” My guess is that he had taken—if he had taken anything at all—some Saltines or a can of cherry pie mix and that the motive for taking it was hunger.