“I heard him say, ‘Oh, my God! I don’t believe it,’ ” Draper recalled. “ ‘A plane just hit the World Trade Center.’ ” Fleischer then turned to Morell to ask if he knew anything about a “small plane” hitting one of the towers. Morell, who phoned CIA Operations, was told that the plane was in fact a large one.
Most likely, the President first learned of the crash as the motorcade arrived at Emma E. Booker Elementary. Navy captain Deborah Loewer, director of the White House Situation Room, ran over with the news as, at about the same moment, chief of staff Andy Card asked Bush to take a call from Condoleezza Rice in Washington. Rice knew less, apparently, than the CIA.
“The first report I heard,” Bush would recall, “was a light airplane, twin-engine airplane.… And my first reaction was, as an old pilot, ‘How could the guy have gotten so off course to hit the towers?’ … I thought it was pilot error … that some foolish soul had gotten lost and made a terrible mistake.” He told school principal Gwendolyn Tose-Rigell, “We’re going to go on and do the reading thing,” and they went off to meet a class of second graders.
A THOUSAND MILES to the north, the first fire chief to reach the North Tower had called in three alarms in quick succession. Even before the second plane hit, a thousand first responders had been deployed. They included men who were off duty, who dropped everything on hearing of the crash and rushed to the scene. One man thought idly that the job would last “twenty-four hours easy—that’s a few hundred dollars, no problem.” In fact, he was joining what was to be the largest rescue operation in the history of New York City—focused principally on saving lives. Senior firemen rapidly concluded that it would not be possible to put out the fire in the North Tower.
Instructions to evacuate the North Tower had been announced over the public address system within a minute of the crash. The system had been knocked out of action, though, so no one heard the announcement. In the South Tower, where the system did still work, the disembodied voice at first advised, “There is no need to evacuate … If you are in the midst of evacuation, return to your office.” The instruction changed at 9:02, when occupants were told they could leave after all. Some four thousand people, two thirds of those reckoned to have been in the South Tower, had by that time chosen to leave anyway.
Then at 9:03, Flight 175 hit the South Tower. For the networks, broadcasting live, the task of reporting became incalculably complex—and totally impromptu. This from the ABC Good Morning America transcript:
SAWYER: Oh, my God! Oh, my God!
GIBSON: That looks like a second plane has just hit …
SAWYER: Terrible! … We will see that scene again, just to make sure we saw what we thought we saw.
GIBSON: We’re going to give you a replay … That looks like a good-sized plane, came in and hit the World Trade Center from the other side … it would seem like there is a concerted attack …
SAWYER: We watch powerless …
On Channel 5’s Good Day New York, the anchorman Jim Ryan took a flyer and got it right. “I think,” he said, “we have a terrorist act of proportions we cannot begin to imagine at this point.”
At the NSA, director Hayden said, “One plane’s an accident. Two planes is an attack,” and ordered that top priority be given to intercepts originating in the Middle East.
At the Defense Department, assistant secretary for public affairs Torie Clarke, accompanied by colleague Larry Di Rita, hurried to Secretary Rumsfeld’s office with the news. He said he would take his daily intelligence briefing, then meet them at the Executive Support Center where military operations are coordinated during emergencies. They left Rumsfeld standing at the lectern in his office—he liked to work standing up—one eye on the television.
Word of the second strike was slow to reach CIA director Tenet, still in his car racing back to headquarters. “With all hell breaking loose,” he remembered, “it was hard to get calls through on the secure phone.… I was in a communications blackout between the St. Regis and Langley, the longest twelve minutes of my life. It wasn’t until I arrived at headquarters that I learned that, as we were tearing up the George Washington Parkway at something like eighty miles an hour, a second plane had hit.”
Counterterrorism coordinator Richard Clarke learned of the second attack as he drove up to the White House. He was told Condoleezza Rice wanted him “fast,” and found her with the Vice President. “The Secret Service,” Rice said, “wants us to go to the bomb shelter.” Cheney, famous for his imperturbability, was looking a little shaken. He “began to gather up his papers,” Clarke recalled. “In his outer office the normal Secret Service presence was two agents. As I left, I counted eight, ready to move [Cheney] to the PEOC, the Presidential Emergency Operations Center, a bunker in the East Wing.”
Clarke, for his part, headed for the West Wing, to prepare for the videoconference of counterterrorism and other senior officials he would soon chair. He asked, “Where’s POTUS?”—White House shorthand for the President—and learned Bush was at the school in Florida.
“GET READY TO READ all the words on this page without making a mistake. Look at the letter at the end everyone, with the sound it makes. Get ready!”
As the second plane hit the Trade Center, George Bush had been listening intently to teacher Kay Daniels and her class of second graders. The teacher was going into a routine the children knew well, using a phonics-based system designed to promote reading skills. She intoned, “Boys and girls! Sound this word out, get ready!” “Kite!” chorused the children, then “kit!” then “seal” and “steal,” and so on, as Ms. Daniels beat time. Then, “Boys and girls, pick your reader up from under your seat. Open your book up to Lesson 60, on page 153.” The children and the President picked up the readers.
In a nearby room, members of Bush’s staff had been watching the news coverage from New York—the Marine assigned to carry the President’s phone had asked for the television to be turned on. One of those watching as Flight 175 hit was Captain Deborah Loewer, the woman who had run to tell the President about the initial crash. “It took me about thirty seconds,” she recalled, “to realize this was terrorism.”
Loewer spoke rapidly to chief of staff Andy Card, and—we calculate within about ninety seconds—Card was in the classroom and whispering in the President’s ear. By one account he said, “A second plane hit the second tower. America is under attack.” As likely, given Loewer’s role as Situation Room director, is a version that had Card telling Bush, “Captain Loewer says it’s terrorism.”
IN NEW YORK at about that time, high in the South Tower, Brian Clark of Euro Brokers was pausing to pull Stanley Praimnath out of a wrecked wall, glimpsing fires raging through cracks in walls.
Operators at the Fire Department were logging a stream of emergency calls:
9:04 MC [male caller] CAGGIANO … STS [states] PEOPLE TRAPPED ON THE 104 FLR … IN BACK ROOM … STS 35–40 PEOPLE
9:04 MC—STS 103 FLR—CAN’T GET OUT—FIRE ON FLR—PEOPLE GETTING SICK
IN THE CLASSROOM in Florida, Bush’s expression changed. Told of the second strike, the President pursed his lips, gazing back at his chief of staff as he moved away. ABC’s Ann Compton, watching him, thought “his eyes got wide.” Teacher Daniels thought he seemed distracted. Natalia Jones-Pinkney, one of the pupils, thought he “looked like he was going to cry.” “His face just started to turn red,” said Tyler Radkey, another student. “I thought, personally, he had to go to the bathroom.”
In the adjacent room, the Marine carrying Bush’s phone turned to the local sheriff and said, “Can you get everybody ready? We’re out of here.” Not so—not yet, for the President did not move.
“On the count of three,” teacher Daniels said, “everyone should be on page 153 …” The children obeyed, and so did Bush. “Fingers under the title,” came the order. “Get ready!” The children chorused the title of a story: “The Pet Goat …”
For long and unforgettable minutes, the President of the United States sat d
utifully as the second graders read:
The girl had a pet goat. She liked to go running with her pet goat. She played with her goat in her house. She played with her goat in her yard. But the goat did something that made the girl’s dad mad. The goat ate things. He ate cans and he ate cakes. He ate cakes and he ate cats. One day her dad said, “That goat must go. He ate too many things.”
On the other side of the room, press secretary Ari Fleischer had held up a handwritten sign for Bush’s attention. It read, in large black letters, “DON’T SAY ANYTHING YET.”
IN THE NORTH TOWER, realtor James Gartenberg and secretary Patricia Puma had by now realized they were stuck in their office. “A fire door has trapped us,” Gartenberg told a WABC reporter who reached him on the phone. “Debris has fallen around us. I’m with one other person … on the 86th floor, facing the East River … I want to tell anybody that has a family member that may be in the building that the situation is under control at the moment … So please, all family members take it easy.”
It was a brave statement, but neither Gartenberg nor Puma would survive.
The flood of calls to the Fire Department continued:
09:07 CALL FLR 103—ROOM 130—APPROX 30 PEOPLE—LOTS OF SMOKE—FC [female caller] IS PREGNANT
09:08: FC SCREAMING
09:08: FC STS FIRE DEPARTMENT NEEDED TO PUT OUT FIRE
09:09: MC STS 2WTC—PEOPLE ARE JUMPING OUT THE SIDE OF A LARGE HOLE—POSS NO ONE CATCHING THEM
09:09: ON FLR 104—MC STS HIS WIFE IS ON THE 91 FL—STS STAIRS ARE ALL BLOCKED—STS WORRIED ABOUT HIS WIFE
IN FLORIDA, the children chorused on:
The goat stayed … the girl made him stop eating cans and cakes and cats and cakes. But one day a car robber went into the girl’s house. He saw a big red car in the house and said, “I will steal that car.” He ran to the car and started to open the door. The girl and the goat were playing in the back yard. They did not see the car robber. More to come.
The President, seemingly all attention, asked, “What does that mean—‘More to come’?” It meant, a child told him brightly, that there would be “More later on.”
• • •
MORE WAS IN FACT already happening. Since 8:56, well before Bush began listening to the second graders, FAA ground controllers had begun worrying about a third airliner. American Flight 77, bound for Los Angeles out of Washington’s Dulles Airport, had failed to respond to routine messages, and deviated from its assigned course. Its transponder was turned off and it could not be seen on radar. The controller of the moment, in Indianapolis, knew nothing of the events in New York. He thought the plane had experienced serious technical failure and was “gone.”
Soon after 9:00, as the second hijacked airplane crashed into the South Tower, controllers began circulating information that Flight 175 was missing, perhaps crashed. Air Force Search and Rescue and the police were alerted, American Airlines notified. Some at American, meanwhile, thought for a while that it was Flight 77—not United’s 175—that had crashed into the Trade Center’s South Tower. “Whose plane is whose?”: the gist of one conversation between an American manager and his counterpart at United summarizes the general confusion.
United dispatcher Ed Ballinger, responsible for sixteen of the airline’s transcontinental flights, had learned that a Flight 175 attendant had called reporting a hijacking. He composed a cautious message to 175 that read, “How’s the ride? Anything Dispatch can do for you?” It was too late. By the time the message went out, at 9:03, the crew and passengers on board the plane were beyond help. In the same minute, Flight 175 struck the South Tower.
Four minutes after that, Boston area Air Traffic Control advised all commercial airplane pilots in its sector to secure their cockpits. Boston also recommended that the FAA’s Command Center issue a nationwide warning, but the Command Center failed to do so. At 9:19 at United, however, dispatcher Ballinger acted on his own initiative and began sending messages to all “his” flights. They read: “Beware any cockpit intrusion. Two a/c [aircraft] hit World Trade Center.”
By 9:05, aware now of the Flight 11 hijacker’s transmission about having “planes,” FAA’s New York Center issued orders forbidding any aircraft to leave, arrive at, or travel through, their airspace until further notice. “We have several situations going on here,” a New York Center manager told the Command Center. “We have other aircraft that may have a similar situation going on here.” With 4,546 airplanes under their control in the United States that morning, the managers were facing into a situation covered by no training manual.
CONTROLLERS REMAINED totally ignorant of the true status of American 77, the third plane in trouble—though not for want of trying on the part of one of its crew. At 9:12, flight attendant Renee May—assigned to First Class on this latest missing aircraft—got through by phone to her mother in Las Vegas. She spoke just long enough to say six hijackers had taken control, and that passengers and crew were being moved to the back of the plane. She asked her mother to call American Airlines and raise the alarm. Then she got out, “I love you, Mom,” before the call was disconnected.
May’s mother got through to American in Washington, waited while she was put on hold, then relayed her daughter’s message. With staff already distracted by news of events in New York, some wondered whether Flight 77 had hit the World Trade Center. The import of May’s call became lost in the general confusion.
In the West Wing of the White House, the videoconference of senior officials was yet to get under way. After the second strike, meanwhile, Vice President Cheney had picked up a phone and said, “I need to talk to the President … The Cabinet is going to need direction.”
AT THE SCHOOL in Florida, the President’s reading session with the children finally came to an end. “Hoo!” he exclaimed. “These are great readers … Very impressive! Thank you all so very much for showing me your reading skills … Thanks for having us.”
Why had Bush continued to sit in the classroom—for more than five minutes—after being told of the second strike on the Trade Center? Why, many were to wonder, had he not responded instantly—even with a single terse presidential instruction—when Card told him the second crash indicated a terrorist attack?
Two months later, the President would offer a sort of explanation. He had gone on listening to the schoolchildren, he said, because he was “very aware of the cameras. I’m trying to absorb that knowledge. I have nobody to talk to … and I realize I’m the commander-in-chief and the country has just come under attack.”
Once out of the classroom, Bush joined aides watching the TV news, saw the Trade Center burning, and talked on the phone with Cheney and Rice. He decided to make a brief statement, then fly back to Washington.
Unknown to the President, though, as he mulled what to tell the national audience, crisis was spiraling into calamity.
FIVE
SIX TIMES, MAYBE MORE, THE PHONE HAD RUNG THAT MORNING IN THE office at the Justice Department of Theodore Olson, the solicitor general. The caller was his wife, Barbara, and she finally got through some time after 9:15. Mrs. Olson, a prominent attorney who often made television appearances, was no shrinking violet. Now, though, she sounded hysterical.
Olson knew his wife was flying to California that day. He had seen the television coverage of the Trade Center attacks, had thanked God there had not been time for his wife’s flight to get to New York. Now Barbara was on the line—from American 77.
Her flight had been seized, she said, by men “with knives and box cutters.” After an interruption—Mrs. Olson was cut off—she came back on the line and spoke with her husband for about ten minutes.
The pilot, she told him, had announced that the flight had been hijacked. Had Flight 77’s legitimate pilot, Charles Burlingame, remained alive and told his passengers what was happening? Today, there is no way of knowing. Mrs. Olson, who by now sounded calmer, consulted with someone nearby and said she thought the plane was headed northeast. She could see houses below,
so the plane must—she realized—have been flying fairly low. She and her husband talked of their feelings for each other, and Olson assured her that things were “going to come out okay.” In his heart, he thought otherwise.
Nothing more would be heard from anyone aboard Flight 77. Ted Olson tried to reach the attorney general, John Ashcroft, only to find that he, too, was out of Washington and in the air. Olson spoke with the Department of Justice Command Center and provided his wife’s flight number, but the effort went nowhere. With the minutes rushing by, the solicitor general of the United States proved no more effective than had flight attendant Renee May’s mother, calling American Airlines to report her daughter’s desperate call.
Flight 77 had been flying on undetected, for ground controllers worked on the assumption that it was still flying not east but west. Then at 9:32, controllers monitoring radar at Dulles Airport, outside Washington, spotted an unidentified airplane speeding toward the capital. Reagan National, the airport situated alongside the Potomac River in Washington itself, was notified. So were Secret Service agents, who were by now fretting both about the safety of the Vice President—still in his White House office—and of the President, still at that school in Florida.
ISOLATED FROM THE ONRUSH of events, but very aware of the catastrophe in New York, the President was launching into his thank-you remarks to the teachers and fifth-grade students—remarks rapidly reshaped to take account of the attacks and suggest that the nation’s leader was at the helm:
Ladies and gentlemen, this is a difficult moment for America. I unfortunately will be going back to Washington.… Today we have had a national tragedy. Two airplanes have crashed into the World Trade Center in an apparent terrorist attack on our country.… I have ordered the full resources of the federal government to go to help the victims and their families and to conduct a full-scale investigation to hunt down and find those folks who’ve committed this act. Terrorism against our nation will not stand. Now, if you’ll join me in a moment of silence.… May God bless the victims and their families and America.